Support and provide superior service to customers address customer issues and ensure effective and long-term problem resolution Minimum 2 years of experience in customer service experience, customer relations and/or training, logistics, data collection High School Diploma or 2+ years college and/or related experience Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
#CUSTOMER SERVICE EXPERIENCE ON RESUME PLUS#
Proficiency in multiple operating systems such as MS WindowsĮxperience leading projects or initiatives a plus Recommend alternative solutions and provide direction to those customers in need of further assistanceĪbility to work effectively with diverse teams and all levels of organizationĮxercise flexibility and willingness to accept input from othersĪbility to understand behavior and provide effective feedback Knowledge of selling techniques and merchandise packageĪbility to multi‐task and consistently meet deadlines Previous use of customer management systems desirable Previous retail and sales / merchandising experience, ideally within the luxury market Luxury competitor marketplace knowledge desirable
Properly maintain departmental logs and reportingĪchieve departmental KPI's and continually strive for improvement in the service offered to both internal and external customersįamiliarity with luxury clothing and apparel terminology desirable Oversee proper movement and systematic processing of store merchandise, ensure inventory accuracy and availabilityĪssist in the planning, facilitating, staffing and execution of special events, sales and in-store functionsĪssist management with projects and ongoing tasks to meet the needs of the business Maintain customer communication, manage expectations and complete all necessary follow-up action itemsĬommunicate and reinforce store policy, educate sales associates on proper operational and customer-facing proceduresĬontribute to the frequent updating of company references and educational resourcesĪssist in the procurement, delivery and stocking of store-wide customer experience supplies and communications Positively contribute to the store's delivery of the Barneys New York experience and the brand promiseįacilitate and expedite all special orders including gift card orders, alterations, merchandise repair, and made to measure Serve both internal and external customers by responding to all forms of communication within established timeframesĪct as an internal customer advocate by working with all departments to obtain information necessary for resolution of customer issuesĮngage every customer in an interaction that results in the highest level of customer satisfaction Issues are addressed by incoming/outgoing email and telephone, as well as in-person Resolve customer service related issues, questions, and concerns as dictated by company policies on both a reactive and proactive basis. Partner with relevant USCM stakeholders to identify and implement enhancements including dashboard functionality, survey triggers, questionnaires, delivery mechanism, etc.Shares information to prioritize initiatives, and communicates regularly to senior leaders and teams across organization Engage Cross Functionally:Effectively partners with VOC Leaders, Analytics teams, Product Development, and other groups across Intuit.Act as a liaison between USCM functions and IM/IT regarding program defects and enhancements.Lead regular stakeholder meetings, organize focus groups, and serve as liaison with functional stakeholders regarding program questions.Create and deliver training to team members, sales teams, and.Working with product business teams to deep dive the root cause of contact and concession spikes and drive root cause resolutions.Supports the development and execution of the CX strategy and initiatives roadmap to drive differentiation between Lenovo and its competitors.
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